Service Network

Country name:

  • All
  • Cameroon
  • Algeria
  • Benin
  • BurkinaFaso
  • Ghana
  • Guinea
  • IvoryCoast
  • Kenya
  • Mali
  • Niger
  • Nigeria
  • Rwanda
  • Senegal
  • Tanzania
  • Togo
  • Uganda
  • Ethiopia
  • Zambia
  • CoteDIvoire

    • garoua

      Tel:+237-694810100

      Add:Boulangerie liza en face ancien touristique garoua

    • bafoussam

      Tel:+237-651385136

      Add: "MARCHÉ A" DUBAI CENTER "BLOC V" SHOP NUMBER 98.

    • Yaoundé

      Tel:+237-664500818

      Add:Avenue Kennedy Yaoundé Cameroun

    • Douala

      Tel:+237-664500828

      Add:Marché congo (ancien troisième) Douala Cameroon

    • Cotonou

      Tel:+229-96591645

      Add:au carrefour agontikon après le feu tricolore 2ème maison à droite

    • Ouagadougou

      Tel:+226-76778787 +226-78336767

      Add:Ouagadougou rue pavé, face I'imeuble OBOUF, Au dessus de la boutique ILASSA TELECOM

    • sunyani

      Tel:+233-0542150257

      Add:Adjacent Wesley Methodist church NAFASS Building, first floor，sunyani

    • TAKORADI

      Tel:+233-0554537311

      Add:Tarkwa Station Upstair, Axim Rd , Takoradi

    • Kumasi

      Tel:+233-558314800

      Add:At Agyekum building third floor opposite ecobank and Kama in  Adum

    • Accra

      Tel:+233-543903630

      Add:Kwame nkrumah circle, Newtown lorry station, 2nd floor of E&J Plaza

    • Conakry

      Tel:+224-624208055

      Add:Conakry mafango centre bayoh et frere

    • Bouake

      Tel:+225-89645683

      Add:situé en face du marché du CENTRE COMMERCIAL CAPITOL. Face au Restaurant 712.

    • Abidjan

      Tel:+225-89645681

      Add:Adjamé 220, après agence orange à l'arrêt de bus，Abidjan,Côte d'ivoire

    • Nakuru

      Tel:+254-712778839

      Add:NAKURU SHOPPERS PARADISE, 4TH FLR RM2 KENYATTA AVENUE

    • Mombasa

      Tel:+254 -724 99 11 93

      Add:MOMBASA NAIVAS MWEMBE TAYARI , 2ND FLOOR

    • Eldoret

      Tel:+254-799028316

      Add: Khetia's Super market Building, 5th floor.

    • Nairobi

      Tel:+254-726867326

      Add:RNG Plaza, 4th Floor,RM401 Ronald Ngala Street Nairobi

    • Bamako

      Tel:+223-92690227 +223-70553311 +223-73318288

      Add:Immeuble bady Coulibaly 3eme étage rue famolo Coulibaly grand marché de Bamako.

    • Kano

      Tel:+234 814 170 6383‬

      Add:N0; 9 Beirut Road .Kano State.Nigeria

    • Kigali

      Tel:+250-738197180

      Add:kigali city ,down town,terminal building ,floor 2 office F2-31

    • Daker

      Tel:+221-781340583

      Add:Centre Commercial 1 Etage C/52A Colobane,Daker

    • Arusha

      Tel:+255-755446273

      Add:Makongoro Road, Opposite Arusha Buss stand, X-TIGI mobile house 1st floor.

    • Mwanza

      Tel:+255-744 834 970

      Add:Lumumba Road Biulding Mwita second floor, near MAYI hotel

    • Dar es salaam

      Tel:+255-758 55 71 00

      Add:Dar es salaam Mnazi mmoja bus stand(Bibi Titi Mohammed Road)Alwahda Business building 2 floor 205

    • Atakpamé

      Tel:+228 92929213 +228 97224339

      Add: ATAKPAME en face du dispensaire d'Agbonou sur la nation N°1

    • SOKODÉ

      Tel:+228-90 31 21 85

      Add: Sur la nationale N°1 en face de UTB et la Caisse Nationale de Sécurité Sociale(CNSS)

    • Notse

      Tel:+228-90290237

      Add: situé au niveau du Carrefour kpove derrière les revendeuses d'annanas.

    • Kpalimé

      Tel:+228-90 25 16 67

      Add:Rond point Texaco face pharmacie Lavoisier Kpalimé

    • Lome

      Tel:+228 93 71 35 59

      Add:22 Maison Anthony Jacqueline Avenue Maman N'Danida Doulassame Lomé.

    • bahir dar

      Tel: +251-0900420466 +251-0588209167

      Add:bahir dar papyrus adebabaye fetlefit H W Z building 2th floar of no 220

    • shashemene

      Tel:+251-0468105555 +251-0900983392

      Add:shashemene abosto bekera fitlefit tina building

    • Addis Ababa

      Tel:+251-0911959522 +251-0118262974

      Add:megenagna metebaber building 2nd floar of no 213b

    • Addis Ababa

      Tel:+251-0966809491 +251-0118263475

      Add:Merkato Infront of Tana Mars Building 4th floar

    • LUSAKA

      Tel:+260-961788188 +260-964317558

      Add:N0O.27shop 2F.CAROUSEL SHOPPING MALL CENTRE LUMUMBA ROAD OFF KAFUE ROAD LUSAKA

    • Daloa

      Tel:+225-56750357

      Add:DALOA Situé au commerce derrière la pharmacie centrale non loin du supermarché bon Prix

    • Bouake

      Tel:+225-78267736

      Add:situé en face du marché du CENTRE COMMERCIAL CAPITOL. Face au Restaurant 712.

    • Abidjan

      Tel:+225 89 64 56 81

      Add:Adjamé 220, après agence orange à l'arrêt de bus，Abidjan,Côte d'ivoire

Online Service

  • 1. Obtain After-Sale Service contacts from X-TIGI’s official, X-TIGI’s Facebook or E-commerce platform websites.

  • 2. Call the X-TIGI After-Sale Service hotline

  • 3. Pack the defective items following instruction of After-sale service and hand over the package to authorized courier company.

  • 4. X-TIGI After-Sale center will check the defective item and service will be arranged.

  • 5. Send back the repaired item. Service done.

Offline Service

  • 1 Find the customer service contact information at the shops of X-TIGI mobile and call the contact number.

  • 2: Pack the defective items following instruction by customer service and hand over the package to courier representive OR walk-in our service center for after sales service.

  • 3. X-TIGI customer service center check the defective item and repair.

  • 4. Inform customer to pick up the repaired item or arrange the courier.

FAQs

Welcome to X-TIGI personalized service platform. You can easily find updates,user manuals, service network, warranty and FAQs to solve issues.We do care about your matter!
Network Issues
1 Online speed is slow? The slow online speed could be caused either by network issues or there are too many applications on the device. Please clear the internet cache, chat records and messages, remove installed applications on your phone, and then restore the phone to factory setting.
2 Signal bar is full, but calls cannot go through? This could be caused by temporary network failure, exceptionally network traffic, strong interference in the area or the recipient has shutdown the phone abnormally, such as a loosen battery. You can restart your phone firstly and then try to call again.
3 Why the signal is poor or none? 1. Check the environmental factors. You may be located at a network blind spot underground or inside a building. If so, try moving to another location to obtain a signal. 2. Meanwhile, please check whether there is strong interference in the area that may affect the wireless signal. 3. The last but not the least, normal operation of the phone may be affected when the user has exceeded the network capacity.
4 WLAN connect unsuccessfully? 1. Make sure both the name and code of WLAN hot spot correct. Please note the match case. 2. Ensure your phone within the effective distance of WLAN hot spot to avoid disconnecting automatically because of great distance. 3. Check whether the WLAN hot spot reach maximum connections, if yes, please try to connect to other WLAN hot spot instead. 4. Restart your mobile phone, backup the important data and then restore phone to factory setting.
5 Why the device can’t connect to network? 1. Please ensure the SIM card is inserted correctly. 2. Please ensure your position has enough signal strength and has no strong jamming signal. If the above didn’t work, contact your service provider for your SIM card might be invalided.
Battery Issues
1 Mobile phone went overheating? Overheating could be happened when you are running multiple high performance applications or a long time using. In order to prevent overheating, try to reduce the number of background applications and functions. Besides, the ambient temperature may affect the phone as well, so that make sure the phone being using in proper environment.
2 The phone shows battery leakage or that the battery has been fully charged already while it is actually not. 1. This could be caused either by software failure or battery ageing. 2. You’re welcomed to contact the local X-TIGI customer service centre to have a professional guide.
3 Why battery cannot be fully charged? The battery cannot be charged properly in a unfavorable ambient temperature, such as the temperature go below 0℃ or above 55℃. Please make sure to charge the phone in a certain environment or replace the battery.
4 Phone cannot be powered on with low battery while being charged? Yes. Your phone cannot be powered on unless the voltage reaches to certain value even though the phone is being charged. Please wait for a while to power on your phone then.
5 How to save battery power? 1. Lower the screen brightness. 2. Set volume at low level. 3. Use a headset instead of the speaker. 4. Set Time or Sleep mode for inactivity. 5. Disconnect all internet connections that are not being used. 6. Disable the wireless adapter and Bluetooth adapter if you are not using them. 7. Disconnect unnecessary USB devices. 8. Turn off GPS when you do not need to use it. 9. Stop unnecessary running applications and processes.
6 Why the battery cannot be charged? 1. Make sure the battery is inserted correctly. 2. Securely connect the charger to the phone. 3. Use another compatible device to test the charger can work or not. 4. If possible, switch off the phone and then turn it on again. 5. Charge the battery in a certain environment where the temperature does not go below 0℃ or above 55℃. Sometimes, you may need to replace the battery or charger.
7 Why the standby time of my device is too short? While failing to connect to network, your phone will keep searching base station. As a result, this will consumes much battery and reduces standby time. We would suggest you move to an area with stronger signal strength or switch off your phone temporarily. If this situation happens a lot, you may need to replace the battery.
Software Issues
1 Why applications do not work properly? 1. If the applications do not work properly, you can firstly check whether you have installed too many software on the phone. If yes, please reduce the number of the applications. 2. In another case, if your phone has downloaded software online or from a computer, make sure it has not been infected by virus. 3. Formatting the device after backup the data on a computer.
2 I want to copy the contacts stored in the SIM card to my phone? As there is a limit to the number of contacts that can be stored in the SIM card or on the phone, firstly please ensure there is sufficient space to store your contacts before start the below operation. 1. Press the tactile button menu to choose “Import/Export”; 2. Select your SIM to choose "Import from the SIM card"; 3. Select “Mobile Phone”; tick the desired contacts or all the contacts; 4. Click on the logo “OK” on the bottom left.
3 My mobile phone cannot detect any new software, how to deal with it? Please check the firewall setting and anti-virus installed of your computer to see if communication between the mobile phone and the network connect correctly.
4 What is the software refers to and what happens when it is upgraded or updated? The software of the phone includes its operating system, basic calling and messaging functions and other common software, etc. Software upgrade or update comes with certain functions being added or rectify any issues of the previous software version to improve product functions and programs as well.
Display Issues
1 The phone's main/secondary screen is cracked/ white/black/blue/red? 1. If the main/secondary screen is cracked, you need to contact the local X-TIGI customer service centre to replace it. 2. If the main/secondary screen is white/black/blue/red, check whether your phone has downloaded software online or from a computer, make sure it has not been infected by virus. Then format the device after backup your important data on a computer.
2 The device main/secondary screen has no display? Firstly, please check if the device has sufficient power, for the reason of no display could be run out of power. If the device is in full power, you need to contact the local X-TIGI customer service centre to get our technical support.
3 How to set phone language? Open settings---Language & input---Language; choose the language from which you need.
4 How to set wallpaper? Open settings---display---wallpaper; choose the wallpaper from which you need. As the figure shows:
5 How to set font size? Open setting---display---font size, choose the font size which you need. As the figure shows:
6 Screen goes dark while using a third party application? Please uninstall the application and close some backup program which you don’t use. Then backup your important data stored in the phone, for you might need to restore your phone to factory setting as well.
7 Why the device screen turn black when I place it near my ear? This feature designed to save power consumption. For X-TIGI mobile phone comes with a proximity sensor. With it, the LCD backlight will turn off automatically when the phone close to your ear or other object, and the screen will light on again when the phone is apart.
8 How to make the display screen clean? The screen could be wiped with a soft clean cloth. Do not use tissues or paper towels instead, for they contain wood fibers which could scratch the surface of your device. However, do not spray any abrasive cleaner on the display screen of the device before or during the cleaning.
9 Why does my device show SIM card error? 1. Please make sure your SIM card is inserted correctly. 2. Please make sure your SIM card is clean without any dust or other scratch; if so, please use the clean cloth to wipe it up. 3. Please check whether the chip in SIM card is damaged or not; if yes, the SIM card is invalid, then you need to contact your service provider to replace it.
Multimedia Issues
1 Why there is no picture while music/video playback? This might be caused by incompatibility format between the music/video file and the device. Please convert the file format and then try to play it again.
2 Why music playback and lyrics display not synchronized? Please make sure the music and lyrics files be located in the same folder and the lyrics display setting be switched on.
3 Why music playing repeatedly? 1. Please ensure you haven’t selected the player's repeat option. 2. Check whether your phone has downloaded software online or from a computer, make sure it has not been infected by virus. Then format the device after backup your important data on a computer.
4 Why the music playback sounds blurry? The playback sounds blurry might be caused by incompatibility format between the file and the device. Please convert the file format or replace another video.
5 Recording cannot be played/saved? In this case, you can try the methods below and then try to play the recording again. 1. Please check your device by an anti-virus program. 2. Or remove some files to free up space. 3. Or changing the internal storage card.
6 Recording cannot be done or the recording sounds soft/distorted/noisy? 1. Recording will be affected by the environment. If the surrounding environment is noisy, then the recording will comes with a lot noise. Please take record at a quiet place to get a good recording quality as return. 2. If the recording cannot be done in another quiet place, please restore your phone to factory setting after backup your important information. If the above method can’t solve your problem, please contact your local X-TIGI customer service centre to get a technical support.
7 Can the FM radio search channels automatically? Yes. Click the “FM Radio” icon in the multi-function menu, and then insert your earphone. You can save the channels which you search automatically in FM radio by click “Save”.
8 Does X-TIGI mobile phone supports Office Documents, such as Word, Excel, PPT OR PDF files? Yes. But in case that the model of your mobile phone doesn’t come with a built-in Microsoft word app or WPS office app, firstly you need to download one and successfully install it. Until then can you use mobile phone to compile Word, Excel, PPT, PDF files.
9 Mobile phone can’t search all the local music files with included music player? 1. Please check whether you set file filtering, for the file might be filtered. 2. Restore your phone to factory setting. Operations: Open setting---Backup & reset--- Factory data reset---Reset phone 3. The music player only supports certain formats. If your phone doesn’t support the music format, the certain music files can’t be searched.
10 How to enhance the device fluency while playing games? 1. You can restart your mobile phone. 2. Or reduce the number of the applications which you don’t use. Operation: press the HOME key for over 3 seconds, then swipe from left to right in turn to close the applications. 3. If the above method can’t solve your problem, please restore your phone to factory setting after backup your important information.
Picture Issues
1 Why pictures have color distortion? Nowadays, phones from all manufacturers will experience this, which is especially apparent for phones with resolution 2MP or lower. The mainly reason for color distortion is that the contrast between plain colors and accurate realization is not appropriate.
2 Pictures cannot be saved? Please firstly check whether there’s enough storage space. If your device has enough space but failed to save picture, you need to contact the local X-TIGI customer service centre to get technical support.
3 Camera didn’t work properly? If the camera didn’t work while taking picture, you need to contact the local X-TIGI customer service centre to check it.
4 Failed to open pictures in Album? 1. Please make sure the format of picture compatible with the device. If you cannot open pictures, you need to download a third party application which could convert the format. 2. Please check whether your file is broken or not. If yes, replace the file with a new one and try again. 3. Or the copyright of the files is protected, can only use the file when you be authorized.
5 How to disable camera sound? Please set your mobile phone to mute or vibration mode.
Messages/Emails Issues
1 Why the screen turns white after sending SMS? Check whether your phone has downloaded software online or from a computer, make sure it has not been infected by virus. If the issue persists, please contact the local X-TIGI customer service centre to check it.
2 Why the phone hangs when receiving SMS/MMS? 1. Check whether your phone has downloaded software online or from a computer, make sure it has not been infected by virus. 2. Ensure that your mailbox is not full, if yes, please shift the mails to a temporary folder instead. If the abovementioned failed to resolve the issue, please contact the local X-TIGI customer service centre to check it.
3 No 'New Message' option/ the unread SMS notification keep showing in the SMS menu? 1. Please ensure there’s no unread message in your SMS inbox. 2. Please restore your phone to factory setting after backup your important information.
4 Failed to send or receive MMS? 1. Please try to insert your SIM card to another device and to check if it can send or receive MMS successfully. 2. Or contact your network provider to check whether your SIM card has an effective mobile data subscription. 3. Replace data network by Wi-Fi network, for the latter can bypass any possible roaming or SMTP server restrictions. 4. In case that you are using a multiple SIM cards mobile phone, please take note that only your "main" SIM card can receive MMS. 5. Please restor
5 Failed to send or receive emails? 1. Please ensure your phone's date and time settings are both correct. 2. Open your mailbox on your computer to check if you can access normally. Ensure that your mailbox is not full, if yes, please shift the mails to a temporary folder instead. 3. Please check the mailbox's synchronization setting, which set time limitation on the emails downloaded from the server. 4. Check your internet connection: if there is a software update for your phone. 5. Replace data network by Wi-Fi network, for t
6 My device can only receive message but cannot send message? 1. It could be that your are in the place which has no/weak signal, please move to a place which has strong signal and try to send message again. 2. Or it could be your phone at a low battery, please charge your phone and then try again later. 3. You may send message unsuccessfully if the network is busy, especially for holidays. Please try to send message again at off-peak hours. 4. Chances could be that the format of message or the target phone number is incorrect, please ensure you are doing
Functions Issues
1 The File Manager failed to manage the files stored in the phone or storage card? Check whether your phone has downloaded software online or from a computer, make sure it has not been infected by anti-virus software. If so, use anti-virus software to clean the device or format the device after backup your important data on a computer.
2 The device TP no response or respond incorrectly? 1. Please make sure the screen of your phone is not locked. 2. X-TIGI mobile phone comes with a proximity sensor. The TP may not work properly if the proximity sensors are covered. 3. You can try to reset your phone.
3 Want to backup and restore data, how to deal with it? You can choose from SIM card, Micro SD card, backup APPs or PC assistant to backup and restore system/media data stored in mobile phone.
4 How to prevent personal information from revealing? 1. Please download anti-virus program to kill malicious third party APPs to protect your personal information stored in mobile phone. 2. The opening public WLAN hot spot may has potential risk, please use WIFI carefully which supplied by market, hotel, restaurant & café, etc.
5 How to forbid a third party APPs starts automatically when power on the device? Open setting to choose APPs, and then click the APPs which you want to forbid starting automatically.
6 My phone is auto power on /off? 1. Please ensure the battery charge level and the battery contact is normal. 2. Restore your phone to factory setting. Operations: Open setting---Backup & reset--- Factory data reset---Reset phone.
7 How to operate wireless update (FOTA)? Connect device to network, and then open setting--- about phone --- wireless update --- -check for update.
8 Restore device to factory setting will cause data deleted? Yes. Restore mobile phone to factory setting will delete personal data, including email account, system/application setting and other applications which you install personally.
9 The device cannot switch on? Check the battery contacts and the battery charge level. If the battery contacts loosen, please remove and insert battery to switch the device on by press power key until image appears on the display.
10 How to set stand-by time? Open setting---display---sleep, then you can choose the stand-by time.
11 How to set micro SD card as default storage location? Open setting---storage---Preferred install location.
12 How to move the files stored in PC to micro SD card? Connect your phone to PC with USB line, swipe the TP down, click “USB connected”, open “file manage”, click the files which you want to move to micro SD card. Choose “copy or cut”, then return to “memory” interface to click “paste” to copy files to micro SD card from PC.
13 The device cannot identify micro SD card? 1. Please ensure the micro SD card is compatible with your phone and inserted correctly. 2. Please check whether your micro SD card is clean, use a piece of clean cloth or rubber rubs to clean it, then insert the SD card and try again. 3. Chances are that your micro SD card been damaged, if so, please replace another one.
14 How to setup phone settings on a new device? There will be a welcome screen when the first time you turn on the device. You can set up your phone by following the instructions, for a series of screens will lead you through the setup process.
15 Why some functions cannot be set? The reasons could be your operation is wrong or your network provider doesn’t support it.
Calls Issues
1 Cannot hear/ heard by the other party during calls? 1. Please check the ring volume. If it’s sound too low, you can adjust it by tapping the volume buttons. 2. Please ensure the MIC outlet of your device is not blocked by the screen protector or any other things. 3. Please check the signal strength on the device, if you are in a low signal area, please move to a place with strong signal. 4. If the issue persists, you may replace another earphone to see if it works properly.
2 The device has no response while making call or sending message? 1. Please check the ring volume. If it’s sound too low, you can adjust it by tapping the volume buttons. 2. Please check the ringtones. You can preview the ringtone by pressing the play button. 3. Please make sure that you have not turn on the call forwarding. 4. If the issue persists, you can try to reset your phone.
3 Cannot dial/receive calls? 1. Please check whether your SIM card is valid or not. 2. Please ensure that you have enough telephone bills to make a call. 3. Please make sure that the number you dialed is available. 4. Please check whether you have turn on a Fixed Dial. If so, please deactivate fixed dial function.
4 Poor quality of the audio while making calls? 1. Please press volume key to adjust the volume when you are in a call. 2. Please check the signal strength on the device, if you are in a low signal area, please move to a place with strong signal.
Computer Connection Issues
1 The computer cannot copy data? Please restarting your computer and then try to copy data again. If the issue persists, please contact the X-TIGI customer service centre to get a technical support.
2 Why the device cannot connect to computer properly? 1. Please ensure the USB port on your computer is not blocked. 2. Please replace a new USB line to check whether your former USB line is invalid or not. 3. Please change to another computer instead to ensure your computer works properly. 4. Please restarting your phone or your computer. If the issue persists, please contact the X-TIGI customer service centre to get a technical support.
3 The device cannot charge after connect to computer? 1. Please replace a new USB line to check whether your former USB line is invalid or not. 2. Please change the USB interface. For example: reconnect your device at the back USB interface of computer instead if you once connect your device to computer at the front USB interface.
4 What does Google account used for? A Google account enables you to access or sync your personal information from any computer or mobile device anytime anywhere. It can be used for: 1. Backup everything so that you never afraid to lose any of your personal information, including: email, contact number, data or event marked in your calendar, work meeting or photos, etc. 2. Synchronize data automatically. Whatever you are operating on your computer or mobile phone, they will all be backed up. 3. Enables you access and check your per
Accessories Issues
1 Why Lyrics cannot be displayed while transferred via Bluetooth? As lyrics that been transferred via Bluetooth are stored under "My Downloads", which is a different folder from where the music files are located, so the lyrics transferred via Bluetooth cannot be displayed.
2 The Bluetooth headset cannot be used for music playback? 1. Please check whether your Bluetooth headset compatible with the device or not. You are always welcomed to bring your Bluetooth headset to X-TIGI customer service centre to test compatibility. 2. Please make sure your Bluetooth headset supports surround sound, or else it may could only be used for making calls but cannot used for listening music.
3 Sounds too much noise during calls/music playback through the earphone? 1. Please make sure that your earphone is compatible with the device and it has been connected properly to the phone as well. 2. The noise could be happened while the network signal is not strong, if so, please try calling another time or downloading other music files and observe. 3. Please replace another earphone to check whether the issue lies with your former earphone or the mobile phone.
4 The earphone is soundless? 1. Please make sure that your earphone is compatible with the device and it has been connected properly to the phone as well. 2. Please replace another earphone to check whether the issue lies with your former earphone or the mobile phone.
Unavoidable Damage Issues
1 Water/fire damage? If the water/fire occurred while charging, operate emergency cut-off. And then contact the X-TIGI customer service centre to get a technical support.

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